P.O. BOX 2186, ST. AUGUSTINE, FL  32080
Phone: 904-471-8840    Fax: 904-471-3119
:  sales@ciainvestigations.info
Florida License #A-9100200

LEGAL STATUS OF PRODUCTS: It is the responsibility of the Buyer/User (not the affiliate, dealer, distributor,  ciainvestigations.info), to ascertain and obey all applicable local, state and federal
laws in regard to possession and use of any items listed on this web site. Consult an attorney or law enforcement professional, regarding local, state and federal laws before ordering. By placing an
order, the Buyer represents that he/she is of legal age and that the products will be used only in a lawful manner. When applicable, equipment sold may be subject to Public Law 90-351, Title 111
18 U.S.C., Section 2511.
This site is hosted by Yahoo! Stores. Yahoo! hosts the item catalog, ordering system, and order
aggregate. If you accessed this store through Yahoo! Shopping, Yahoo also automatically collects
information about your shopping experience. Please see the
Yahoo! Privacy Policy for more
information about how Yahoo uses this information.

We use any information you provide us for our business purposes only and will never provide or
promotions from us via the mail, email, phone, or fax with information on new products, services or
sales. If you do not wish to receive such contacts, please let us know by sending a message via
email to

We are committed to protecting your privacy. We use the information we collect on the site to make
shopping at our site possible and to enhance your overall shopping experience. We do not sell,
trade or rent your personal information to others.
to unscrupulous people who return products after they have profitably gained from the short-term
use of the products.  Your satisfaction is our number one concern.  

All of our products are special order items and are NOT subject to cancellation or return.
will ONLY be accepted for products damaged upon shipment to the customer, or if the
product has a manufacturers defect. Damgaged/defective product(s) will be repaired or
replaced accordingly and RETURNED to the customer.

All returns for damage or defects must be authorized by CIA Investigations with an RMA#  before
product(s) is returned. All products must be returned in the original packaging and with all materials
and must not be altered or used in any way. Restocking fees as described below apply.

Refused or Undeliverable Packages
The NON-NEGOTIABLE following fees will be applied for unauthorized return of packages:

15% Re-Stocking Fee for Refused Packages
15% Re-Stocking Fee for UnDeliverable Packages
20% RE-Stocking Fee for Authorized Returns/Exchanges. PRODUCTS MAY BE EXCHANGED ONE

Unfortunately due to the nature of our products and abuse of policies we have to implement this
FEE structure.

You assume all risk of loss for shipped products. Order information such as billing or shipping
address that is inaccurate or incomplete may result in delays. Products can not be shipped to
incomplete addresses. If the undeliverable/inaccurate address is a mistake from our shipping
department the fee will not be charged and we will correct the error at our expense.

Background Reports & Investigation Services
All sales are final on background reports and investigation services. Absolutely no refunds
are issued on investigative reports.  All reports must be paid for in advance at the time the order is
placed. Paypal is the preferred method,as it is safe, secure, and keeps the buyer's credit card
number private. Clients who do not wish to pay online may call us at 1-866-704-2427 and pay by
credit card.

Our background report prices on our website are "self-service" prices. This means that
you order them online yourself, we process them, and then email them back to you,
usually in 1 day. If you require that we conduct additional investigation on your subject,
our hourly rate for investigation services is $95.00 per hour plus expenses. A retainer of
50% of the estimated time required to conduct the investigation is required up front.
Please call if you require additional hourly services.

Our investigation company does not conduct surveillance, meaning that we do not hire out to follow
subjects.  We choose to focus our services on Internet research and background reports. If you
want to monitor someone's activities we suggest that you consider purchasing one or more of our
spy gear products. You may be able to save your self a great deal of money by using a GPS
tracker or telephone monitoring device, as opposed to paying an investigator an hourly rate to
monitor someone. Please be sure to abide by all laws when using this type of equipment (see

Please understand that we use the most up-to-date database services in the industry to generate
our reports; however, we cannot predict, guarantee, or alter the content of the reports. Sometimes
a client will say, "But you didn't dig up any "dirt" on my subject." The reason for this usually is,
contrary to their hopes or suspicion, the subject is "clean" and there is no dirt to find. We cannot
fabricate information, we simply report our findings honestly and accurately.

Shipping Policies
Background reports will be delivered via email to the address provided on the order,
unless specifically submitted otherwise. We reserve the right to charge postage fees for
requests to mail paper copies of any reports.

Spy Gear Orders: We currently only ship products to US addresses, including Alaska, Hawaii,
Puerto Rico, US Virgin Islands, and Guam. Surcharges apply to locations outside of the continental
US. Our shipping promotional offers are only good on ground shipping and on addresses within the
continental US.
WE DO NOT SHIP TO APO/FPO ADDRESSES. Also, If you have a PO Box it is
necessary that you provide us with a
street address for FedEx or UPS delivery, as they cannot
deliver to a PO Box.

Disclaimer of warranty for CIA Investigations website  
We provide our website and its contents on an "AS IS" basis and make no warranty or
representation regarding any product, either express or implied, including the warranties of
merchantability, fitness for a particular purpose, and non-infringement, which are hereby expressly
disclaimed, unless otherwise stated herein.  

Errors on our website  
Despite our efforts to ensure that the information on our website is accurate, complete and current,
there may be instances when information about a Product contains inaccurate or incomplete data,
including data about the Product's price or availability. We make no warranty or guarantee that the
information on our website is error-free, complete, or current. We reserve the right to correct errors
and/or update the content on our website at any time without notice. We also reserve the right to
refuse or cancel any order containing any error or inaccuracy, including after the order has been
submitted, whether or not the order has been confirmed and your credit card charged. If your order
is canceled after your payment has been processed, we will issue a full refund to the original pay

Sales tax policy
We do business throughout the United States and accordingly collect sales and use tax as required
by applicable law. Your confirmation of your order total will reflect the applicable state and local
sales tax, if any. The tax rate applied to your order will generally be the combined state and local
rate for the address where your order was shipped, delivered or picked up.
At the present, 7% tax
will only be charged to FLORIDA residents.


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